Refund Policy

We hope you are thrilled with your purchase. If for some reason you are not, you may be eligible to request a refund or exchange for a product you have purchased from us in the last 7 days.

Please read the Ts & Cs below, and then email us to submit your request easily online.

We accept refunds and exchanges only under the following conditions:

Refunds & Exchanges

• Our policy is valid for 7 days from the date of delivery. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  
• We only refunds or exchanges under the following circumstances:
  • goods are defective or damaged
  • you have an allergic reaction within 7 days (Allergic reactions to our products are rare. Please take a photo as evidence and email it to us with your refund request)
  • your custom scent was not made according to your specifications (we will remake it if we have made an error).
• Click here to request a refund or exchange on goods that meet the above conditions

• Once approved, ensure your goods are well packed as goods damaged in transit cannot be replaced or refunded.
  
• Note that gift cards and samples are not returnable.

Next Steps

• If your request is approved, and once we have received the goods back, your refund/ exchange will be processed within 3 days
• Please return your product either in the box it was sent in, or another small shipping box.
• Please ensure you pack the goods securely and carefully to avoid damage. Flammable goods (perfumes) must travel by road via (cannot travel by air) and must include a red "Road Transport Only" sticker. Please request one at any your local post office.